Troubleshooting

“This screen works in a tenant scope” and similar

The screen you opened is for another scope. It tells you the console's current scope and the one the screen needs.

For: Platform administrator, Builder, Account administrator, Tenant administrator, Operator, Auditor, Member

Symptom

  • “This screen works in a tenant scope”, “This screen works in an account scope” or “This screen works in the platform scope”.
  • Below it, an explanation starting with “The console is currently in the … scope.”
  • On the Integrations screen, “No scope selected”.
  • On tenant screens, “No tenant you can manage was found.”

Cause

  • Every screen works in a scope, and the console is currently in a different scope.
  • “No tenant you can manage was found.” means you are not a member of any tenant.

Fix

  1. Open the scope switcher in the top bar.
  2. Switch to the scope the screen needs.
  3. If that scope isn't in the scope switcher, you have no place there; ask the scope's administrator for a role.