Troubleshooting

The invite page doesn't show an accept button

You opened the invite link and one of four headings appeared. Each one tells you a different cause.

For: Member, Tenant administrator

Symptom

  • “Invite not found”: the link isn't recognized.
  • “This invite is no longer valid”: the invite has “already been accepted” or “been revoked”.
  • “This invite has expired”, with the status “Expired”.
  • “This invite isn't for you”: the address the invite was sent to and the address you signed in with are different.

Cause

  • The link may have been copied incompletely, or there is no invite for this link.
  • Every invite is single-use; an invite that has been accepted once, or that the tenant administrator withdrew, cannot be used again.
  • Invites are valid for seven days.
  • An invite can be accepted only by someone who signs in with the email address it was sent to.

Fix

  1. Open the link again, in full, from the email.
  2. If the invite was already accepted, go to the home screen; the tenant should be in your menu.
  3. For an expired or revoked invite, ask your tenant administrator for a new invite.
  4. If it says “This invite isn't for you”, sign out and sign in with the address the invite was sent to.