Troubleshooting
Error messages and refused actions, with the cause and the fix.
This section explains the refusal and error texts inlorus shows, one by one. The texts are written the way the product itself produces them, so you can search here for what you see on the screen.
Each article has three parts: the symptom (what the screen says), the cause (why inlorus says it) and the fix (what you can do, and if you can't, who can). inlorus doesn't hide a refusal: it tells you the missing key, the scope and who can grant it. The refusal's code (such as NOT_PERMITTED or POLICY_FLOOR_WEAKENED) is shown as is too, so you know exactly what to pass on to your administrator.
Articles in Troubleshooting
- Troubleshooting“You don't have access to this surface”The screen opened, but instead of the content you see a lock and a missing key. You don't hold that key in this scope; the screen also says who can grant it.
- Troubleshooting`NOT_PERMITTED: … default_deny_no_matching_rule`You pressed a button and the action was refused with this code. The line tells you the missing key and the scope the action was requested in.
- Troubleshooting“… cannot be weaker than the scope above's value”The configuration value you wrote in the tenant was refused because it is looser than the floor set by the scope above.
- TroubleshootingThe invite page doesn't show an accept buttonYou opened the invite link and one of four headings appeared. Each one tells you a different cause.
- TroubleshootingInstall error codes on the Capabilities screenIf a line starting with a code appeared after Open or Install, the code tells you what is missing.
- TroubleshootingErrors when granting or revoking a roleThe refusal texts of the role and publishing-rights screens: the person isn't a member, the assignment belongs to another scope, the role already exists.
- Troubleshooting“This screen works in a tenant scope” and similarThe screen you opened is for another scope. It tells you the console's current scope and the one the screen needs.
- TroubleshootingSession and sign-in errors“No session found.”, an invalid two-step verification code, or a last linked account that can't be removed.