Inlorus
How-to

Open, claim and close an incident

On the Operations screen you open an incident with a title, a severity and the affected components; someone claims it, and it is closed once resolved.

For: Operator, Platform administrator

Prerequisite

operations.write in the platform scope. operations.read is enough just to watch.

Opening an incident

  1. Switch to the platform with the scope switcher and open Operations under Operations and audit.
  2. Write a Title in the incident form.
  3. Pick a Severity: SEV0–SEV4, security or privacy.
  4. Under Affected components, tick the components the incident affects.
  5. Press Open incident.

Claiming and closing

  1. In the open incidents list, press Claim next to the incident. The incident shows as “claimed”; if nobody has claimed it, it says “nobody has claimed it”.
  2. When the problem is fixed, press Close as resolved.

Measuring health

Check now measures the platform components at that moment. A component with no measurement is marked as a “blind spot”: it means its state is unknown, not that it is healthy.